Totally awesome technical support
I am so lucky to have a brother who is self employed as a comptuer technical support expert. Whenever I have any trouble with my computer at all, I call him up immediately! Thank goodness that isn’t very often! I could certainly imagine him seeing my caller ID on his phone and saying “Oh no, not Amy again!” and then just letting it go to voicemail! One of the most awesome things he has ever done to help me is to install some great remote desktop software on my computer. The reason why it is so awesome is that it enables him to help me with my computer issues without even coming over to my house!
There have been a few times when I’ve called him on the phone and complained about an issue. He would tell me to launch the remote access program and within a few seconds I would see the computer pointer moving around without me touching anything! The first time I saw that happen, I thought it was spooky for a few seconds, but then I thought it was great! The only drawback that we have ever had with something like that was there were a few times that I had to restart the computer myself when he was fixing things that required a restart. And then I had to relaunch the program. But overall it was really great to have that; much better than my brother having to drive over to my house to fix the problem!